Who we are
The app is run by Balanced Health Fitness, LLC, 3828 Sunrise Hwy, Seaford, NY 11783. Email info@balancedhealth.fitness or call (516) 330-4022. "We" and "the studio" in this policy mean Balanced Health Fitness.
What we collect
- Your account: your name, email address, phone number and password (stored only as a scrambled hash we can't read), or your Google sign-in.
- Your profile: date of birth, home address and your emergency contact (name, relationship, phone), when you add them, and your photo if you choose one.
- Bookings and attendance: the sessions, classes, free consultations and events you book, cancel, check in to or miss.
- Packages and payments: what you bought, payment plans, invoices and sessions left. Card payments are handled by Stripe (and, for older purchases, Square) — your card number never touches the app; we only see the amount, the date and whether it went through.
- Health information, only if you choose to share it: the optional health screening questions, health notes you add when you join, body measurements and injury reports. Health notes from joining are kept only with your separate health-information opt-in, and coaches see your measurements only with your consent.
- Your waiver and media release: which version you signed, when, and the name you typed; your Yes or No to photos and videos.
- Messages you send to your coaches and the studio in the app, and posts or comments in the app's Community.
- Challenge photos you upload as proof for a monthly challenge.
- Loyalty points you earn and the rewards you use, your monthly visit goal, your progress check-ins and the music requests you make.
- If you came over from Square: the client details, visit counts and purchase history the studio brought over from Square.
The app doesn't track your location and doesn't use advertising or analytics trackers.
How we use it
- To run your training: booking, check-in, your package and payments, your coach's plan for you, and keeping you safe in the studio.
- To contact you about your sessions and account: confirmations, reminders, changes, receipts, waiver reminders and package expiry reminders — in the app, by push notification if you allow it, and by email.
- To run the studio: schedules, coach pay, the loyalty program, and the records the law asks us to keep (like payments, for taxes).
- Photos and videos of you are used for marketing only if you said Yes on the media release — you can change your answer any time.
We never sell your personal data, and we don't share it with anyone for their own marketing.
Who sees what
- You see everything about yourself in the app.
- Your coaches see what they need to coach you: your bookings, your package, your emergency contact, your goals and progress, the messages you send them, and your health screening answers and health notes when you've shared them. Coaches also see your name and photo on the studio's shared schedule and with the program requests you send — not your contact details or anything else.
- The owner and managers see your full record. Front desk staff see your contact details, bookings and payments — not your health information, date of birth or address. Each staff role sees only what its job needs, and every look at a client's record is logged.
- Staff can read a conversation they're not part of only after recording a reason, and that's logged too.
- Other members see only your name and photo (for example in a class or in Community) — never your contact details, health information or payments.
Service providers
We use a few companies to run the app. They process data only to provide their service to us:
- Cloudflare — hosts the app and stores its data (in North America).
- Google — "Continue with Google" sign-in, the studio's email (Gmail), coaches' calendar invites (Google Calendar) and the studio's backups (Google Drive). See "Google user data" below.
- Stripe — card payments.
- Square — the studio's previous booking and payment system; we brought client records over from it.
If the studio's Google email isn't connected, app emails may go out through an email delivery service (Resend). Push notifications, if you turn them on, are delivered by your browser's or phone's push service (for example Apple or Google).
Google user data
- When you use "Continue with Google", we receive your name, email address and profile picture only, to sign you in.
- Staff who connect their studio Google account allow the app to send email from it, add sessions to their Google Calendar (with the clients invited), and — for the owner's account — save backup files the app creates to the owner's Google Drive. The app can only see the backup files it created there.
- Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- We never sell personal data or use Google data for advertising.
How long we keep it
We keep personal data only as long as it's useful or the law requires. The studio's schedule:
- Leads who never join: anonymized 2 years after the last contact.
- Former clients: anonymized 7 years after their last purchase.
- Health information: deleted 2 years after the client leaves (or at once when they ask).
- Signed waivers: deleted 7 years after the client leaves.
- Chat messages: deleted 3 years after they were sent.
- Email outbox log: deleted 90 days after the email.
- Audit and access log: deleted 7 years after the entry.
Payment records (payments, invoices, package sessions) are kept for the tax-record period without your name. Backups are kept for up to 30 nightly and 12 monthly copies.
Your choices and rights
- See and get a copy: ask us and we'll send you a copy of the information the app holds about you.
- Correct it: change your details any time in Profile → Personal details, or ask us.
- Delete it: ask us to delete your personal data. The owner schedules it; for 30 days it can still be undone (in case it was a mistake), then it's permanently removed. Payment records stay, without your name.
- Photos and videos: change your media release answer any time in Profile → Photos & videos, or tell us in writing. A change applies to new uses from then on.
- Turn email and push notifications off in your notification settings (we'll still send receipts and messages you need about payments).
Children
The app is for the studio's clients. The studio's waiver requires a parent or guardian to sign for anyone under 18. Members under 18 aren't added to class group chats.
Security
The app is only reachable over an encrypted connection (HTTPS). Passwords are stored only as a strong one-way hash, and staff accounts support two-step sign-in. Each staff role sees only what its job needs, and changes to — and looks at — client records are recorded in an audit log nobody can edit. Connected-account keys are stored encrypted, and the data is backed up regularly. No system is perfectly secure; if something ever happens to your data, we'll tell you.
How we use AI
We use AI tools to help write and organize some content and to help build this app — never to make decisions about you. See our AI use notice.
Changes to this policy
If we change this policy, we'll update the date at the top and tell you in the app when the change matters to you.
Contact
Questions or requests: info@balancedhealth.fitness, (516) 330-4022, or at the studio: Balanced Health Fitness, LLC, 3828 Sunrise Hwy, Seaford, NY 11783.
Effective October 23, 2026.